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Section for healthcare professionals and other qualified operators only. This section contains information about in vitro diagnostic medical devices and is intended exclusively for healthcare professionals and other qualified operators under the applicable rules. By proceeding, you declare that you are a healthcare professional or an equivalent qualified operator and acknowledge that these contents are not intended for the general public.

Technical Support

Welcome to LIAISON NES® Technical Support. Our experts will assist in getting the answers to your questions and keeping your equipment operational.

Technical Support NES

Quick actions before requesting support

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Please refer to the LIAISON NES® USER MANUAL for common Troubleshooting issues.

Instrument restart

Instrument restart required. Power the instrument off, wait at least 30 seconds, then power it back on and allow the self-check to complete. See the LIAISON NES® User Manual for full instructions.

Instrument restart

Software and Assay File Update: Ensure the software and assay panels are updated to the latest version.

If you didn’t find what you were looking for

Request Support

Answer the following questions to help us resolve your issue(s)

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Additional information

You may also contact Diasorin directly

US Toll-Free
US Toll-Free

+1 800 838 4548

For Technical Issues
For Technical Issues

ts.nes@diasorin.com

For Cloud Issues
For Cloud Issues

ts.cloud@diasorin.com